evisarussia.org Help Centre
Applying for a Russian visa can be complicated, so it’s normal to have some questions.
Whether you need more information about our services, or have issues with an existing application, we’re here to help.
On this page, you can get answers to some common queries or get in touch for personalized assistance.
Russia e-visa application FAQs
What payment methods do you accept? Toggle faqs
We accept all major debit and credit cards, including American Express. Complete your payment securely online to submit your application.
For any payment issues, please get in touch by completing the contact form below.
Can I edit my e-visa application after submission? Toggle faqs
If you notice a mistake after you submit your application, let us know as soon as possible. If we are still processing your application, it may be possible to correct the error before it’s submitted to the government.
The sooner you let us know, the better.
When will I receive my visa for Russia? Toggle faqs
Most visa applications for Russia are processed and approved within 4 days, some may take longer. If you need to know the status of your application, you can get in touch with our customer service team.
Remember to check all your email inboxes, including your spam folder.
What’s included in the evisarussia.org fee? Toggle faqs
The evisarussia.org processing fee includes several additional services, including:
- Access to simplified application forms
- Expert revision of your visa form
- Personalized assistance from visa experts
By paying for our services, you can enjoy a stress-free visa application service from start to finish.
Where can I find out more about your services? Toggle faqs
On our About Us page you can find more information about our company, what we do, and how you can benefit from our services.
For any other information, please reach out. We’d be happy to hear from you.
Need Personalized Assistance?
If you have other questions about your application, get in touch using the Contact Form. Our experienced customer service agents speak many languages including French, German, Japanese, and Spanish.
Please include as much information as possible to help us provide the best solution.
Just send us a message and we’ll get back to you within 72 hours.
Would you prefer to email us? Send an email to: info@evisarussia.org
Do you have feedback?
If you have feedback, we’d love to hear it. Let us know if there’s something you think we could be doing better. We’re always looking for ways to improve our customer experience.